Careers

Let’s Grow Together

Ready to be a part of a company that is consistently at the forefront of innovation? Our team of dedicated employees is the reason for our success. We take great pride in providing a progressive culture that promotes constant improvement and growth. At PolymaxTPE, we are always looking for motivated individuals that, like us, have a passion for perfection.

Life at PolymaxTPE provides a rewarding career with a dynamic, growing company. Interested in joining our team? Explore our open opportunities today.

Our Openings

Knowledge, Skills, and Abilities:

This position requires relevant customer service experience. The selected candidate will demonstrate excellent communication and listening skills, ability to work well with others, be adaptable to change, be highly motivated with the ability to confidently deal with and overcome difficult customer situations.

The Customer service rep is an advocate for our customers, partnering with sales, production, and planning to manage the order lifecycle with our customers

Tasks, Duties, and Responsibilities:

  • Resolve customer complaints via phone, email, mail, or social media.
  • Use telephones to reach out to customers and verify account information.
  • Greet customers warmly and ascertain the problem or reason for calling.
  • Develop a rapport with repeat customers.
  • Customer Service Representatives handle all questions and concerns customers have on an ongoing basis and assist with the placement of orders.
  • Develop a working knowledge of the business’s product offerings.
  • Take payment information and other pertinent information such as addresses and phone numbers.
  • Place or cancel orders.
  • Work with the sales manager to ensure proper customer service is being delivered.
  • Compile reports on key performance metrics as needed and update internal documents/spreadsheets on sample orders.

Other Qualifications:

  • Ability to Work Under Pressure
  • Proficient in Microsoft Office
  • Proven customer support experience
  • Familiar with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of personalities.
  • Documentation Skill
  • Multitasking
  • High school diploma or equivalent

Job Type: Full-time

Pay: $15.00 – $18.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Education:

  • High school or equivalent

Work Location:

  • One location

Communication method(s) used:

  • Email
  • Phone

Benefit Conditions:

  • Waiting period may apply
  • Only full-time employees eligible

Work Remotely:

  • No

COVID-19 Precaution(s):

  • Personal protective equipment provided or required
  • Social distancing guidelines in place
  • Sanitizing, disinfecting, or cleaning procedures in place

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Looking for Something Specific?

POLYMAXTPE – USA

3210 Oak Grove Avenue
Waukegan, IL 60087

847-316-9900 polymaxtpe.com info@polymaxtpe.com
Nantong Polymax

No.1555 Xingyu Road
Nantong, Jiangsu, China

0513-89890800 polymax.com.cn sales@polymax.com.cn

PolymaxTPE